Returns

Adjeley Return Policy

At Adjeley, we take pride in the craftsmanship and quality of our handmade pieces. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Returns
   We accept returns within 14 days of receipt for a refund or exchange. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

2. Non-Returnable Items
   Due to the nature of handmade products, custom orders or personalized pieces cannot be returned. This includes items made to your specific requirements or those that have been modified.

3. Return Process
   To initiate a return, please contact us at [your contact email] with your order number and details of the item you’d like to return. We will provide instructions on how to return the item to us.

4. Refunds
   Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 21 days to your original payment method. Please note that shipping costs are non-refundable.

5. Exchanges
   If you wish to exchange an item, please contact us within 14 days of receiving your purchase. We will guide you through the exchange process, subject to product availability.

6. Damaged or Defective Items
   If you receive a damaged or defective item, please contact us immediately with photos and details of the issue. We will work with you to resolve the matter through a replacement or refund.

7. Return Shipping
   You will be responsible for paying for your own shipping costs for returning an item, unless the item was received damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.