Shipping Information

Shipping Your Adjeley Jewelry

We're committed to getting your handcrafted jewelry to you safely and efficiently. Whether you're in Ghana or ordering internationally, we've partnered with trusted carriers to ensure your pieces arrive in perfect condition.

Domestic Shipping (Within Ghana)

Processing Time: 1-2 business days
Delivery Time: 3-5 business days
Shipping Method: Local courier service

Orders within Ghana are carefully packaged and shipped via our trusted local courier partners. You'll receive a tracking number once your order ships so you can follow your package every step of the way.

International Shipping

Processing Time: 1-2 business days
Delivery Time: 5-10 business days (depending on destination)
Shipping Method: DHL Express

We ship internationally via DHL Express to ensure fast, reliable, and trackable delivery to your door. DHL provides secure handling and real-time tracking for peace of mind. International orders are shipped to the United States, United Kingdom, Canada, Nigeria, and other select countries.

Customs & Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in your order total and are collected by the carrier or customs authority upon delivery.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to keep shipping costs as affordable as possible while ensuring your jewelry arrives safely.

Free Shipping: We occasionally offer free shipping promotions—sign up for our newsletter or follow us on social media to stay updated on special offers.

Order Processing & Tracking

Step 1: Order Confirmation
Once you place your order, you'll receive an email confirmation with your order details.

Step 2: Processing (1-2 Business Days)
Our team carefully inspects, packages, and prepares your handcrafted jewelry for shipment. Each piece is wrapped with care to protect the natural materials during transit.

Step 3: Shipment & Tracking
Once your order ships, you'll receive a shipping confirmation email with your tracking number. You can track your package in real-time through the carrier's website.

Step 4: Delivery
Your jewelry will be delivered to the address provided at checkout. Please ensure someone is available to receive the package, especially for international orders requiring a signature.

Packaging

Every Adjeley Jewelry piece is packaged with care in protective materials to ensure it arrives in perfect condition. Our packaging reflects the quality and craftsmanship of our jewelry—beautiful, thoughtful, and ready to gift or enjoy.

Shipping Delays

While we work hard to meet our estimated delivery times, occasional delays may occur due to:

Customs processing for international orders
Carrier delays beyond our control
Incorrect or incomplete shipping addresses
Public holidays or extreme weather conditions

If your order is delayed beyond the estimated delivery window, please contact us at info@shopadjeley.com and we'll help track down your package.

Shipping & Returns Policy Alignment

Our shipping procedures are designed to work seamlessly with our 30-day return policy:

30-Day Return Window: Your 30-day return period begins on the date of purchase (order date), not the delivery date. This gives you time to receive, inspect, and decide if you love your jewelry.

Return Shipping: If you need to return an item, you are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.

Return Address:
Adjeley Jewelry
No. 5 Kwesi Plange Street
Tema, Accra, Ghana

Inspection & Refund: Once we receive your return, we'll inspect the item to ensure it's unused, in original condition, and in its original packaging. Approved refunds are processed within 5-7 business days and credited to your original payment method. Please note that original shipping costs are non-refundable and will be deducted from your refund.

Exchanges: We only replace items that are defective or damaged. If you receive a damaged item, please email us at adjeleyghana@gmail.com within 7 days of delivery with photos of the damage, and we'll arrange a replacement at no additional cost.

View our complete return & refund policy →

Lost or Damaged Packages

Lost Packages: If your tracking shows your package as delivered but you haven't received it, please check with neighbors or your building management. If you still can't locate it, contact us within 7 days and we'll work with the carrier to investigate.

Damaged Packages: If your package arrives damaged, please take photos of the packaging and the item before opening it completely. Contact us immediately at info@shopadjeley.com with photos and your order number, and we'll arrange a replacement or refund.

Order Modifications & Cancellations

Need to change or cancel your order? Contact us as soon as possible at info@shopadjeley.com. We can modify or cancel orders that haven't yet been processed (within 24 hours of ordering). Once an order has shipped, it cannot be cancelled, but you can return it following our return policy.